Many companies make it mandatory for their employees to work even on holidays. In the service and hospitality sector, holidays means more work. However, sometimes this holiday work backfires and how! Retention becomes difficult and therefore costs go up.
When you force your employees to come in on holidays, they get affected and so do their families. Holidays are for families to eat together and make merry. They cannot refuse you because you provide them their bread and butter, but it creates an angst and a grudge which may surface at the most inappropriate moment.
When you force your employees to come in on holidays, they feel exploited. And if they feel you are running roughshod over them, then life will present you with situations when you will experience the same feeling. That’s business karma.
When you force your employees to come in on holidays, they miss out on important family gatherings and feel low. They associate this low feeling with their work and this feeling surges every time they show up for work. And when you need them most, they may not show up at all.
When you force your employees to come in on holidays, they will try to back at you. Some employees don’t care about your company or the job. They can find opportunities to vent their frustration on other employees or your customers. They may employ subtle ways to decrease the productivity of your company or store.
When you give your employees a good holiday break, they come back feeling happy and fresh. This works for you in the long run though you may consider it a loss shutting shop for a few days. You will gain customer loyalty, who will translate this loyalty by serving your customers in a warm, happy, and jolly manner.